Return Policy

What is your return policy?

Damages must be reported within 3 days of receiving merchandise or cannot be returned. Returns/exchanges can be made within 14 days of receiving your order. Please email us within 3 days of receiving your order if you would like to exchange/return for store credit.

 

We DO NOT issue refunds, however, we DO issue store credit. The amount from any returns that meet our below qualifications will be issued as store credit in the form of a gift card sent to your email or put onto a gift card in-store. Shipping will not be refunded if there is an exchange or return, unless there is an item damaged or defective.

 

Items bought or marked with sale/final sale cannot be returned, refunded or exchanged. For any questions, please contact returns@jackandgeorgia.com

  

If any returns do not meet these requirements, you will be contacted and the items returned to you. We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage. 


Gift cards, accessories, cosmetics, intimates, bras, camisoles, slips, tights, swimwear, socks and Final Sale/Clearance category items are final sale and may not be returned or exchanged. 


Items returned to us with makeup, deodorant, perfume or similar product stains will be shipped back to you and are subject to additional shipping cost.


Home decor items must be returned unopened in their original packaging. If the seal is open or tag/packaging is removed from home decor items they are not returnable. Damages must be reported within 3 days of receiving merchandise or cannot be returned.


Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. We unfortunately cannot keep up with the demand of exchanging, but we do accept the item back and the store credit you receive can be used to place an order for the same item in a different size or a different item.



Shipping:
To return your product, you should mail your product to: 209 S Battleground Ave Kings Mtn, NC 28086

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.