Return Policy

What is your return policy?

Damages must be reported within 3 days of receiving merchandise or cannot be returned.

We accept returns for refund to your original form of payment when postmarked within 14 calendar days from the date you receive your order.

 

We accept returns for an online credit for non-final sale items when postmarked within 30 calendar days from the date you place your order.

 

Items marked with Final Sale cannot be returned, refunded or exchanged. For any questions, please contact shopjackandgeorgia@gmail.com

 

Items purchased with a 30% or more coupon code are final sale and cannot be returned.

Items purchased with a coupon code that is less than 30% will be returnable for online credit only.

 

Returns must be issued as credit to the original form of payment. If this is not possible, returns will be issued in the form of store credit.

 

If any returns do not meet these requirements, you will be contacted and the items returned to you. We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage. 


Jewelry, sunglasses and hats are returnable in new condition. Jewelry, sunglasses and hats are not returnable if they are in the sale section.


Gift Cards, cosmetics, intimates, bras, camisoles, slips, tights, swimwear, socks and Final Sale/Clearance category items are final sale and may not be returned or exchanged. 


Items returned to us with makeup, deodorant, perfume or similar product stains will be shipped back to you and are subject to additional shipping cost.


Home decor items must be returned unopened in their original packaging. If the seal is open or tag/packaging is removed from home decor items they are not returnable. Damages must be reported within 3 days of receiving merchandise or cannot be returned.



Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shopjackandgeorgia@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shopjackandgeorgia@gmail.com and send your item to: 124 W Gold St Kings Mtn, NC 28086

Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping:
To return your product, you should mail your product to: 124 W Gold St Kings Mtn, NC 28086

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.